Shipping Policy

Shipping Coverage

We currently deliver orders across India to serviceable PIN codes. Delivery availability for your location will be confirmed during checkout.

International shipping is currently unavailable unless specifically mentioned on our website.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.

Once dispatched, available tracking details will be shared through your registered email address, mobile number or WhatsApp.

Estimated Delivery Time

• Metro cities: 3–6 business days
• Other locations: 5–8 business days
• Remote or non-metro locations: Up to 10 business days

Delivery timelines are estimates and may vary due to destination, courier availability, weather, public holidays, regional restrictions or circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your order.

Any free-shipping offer will apply only when specifically mentioned on the website or as part of an active promotion.

Order Tracking

Once your order is dispatched, tracking information will be shared using the contact details provided during checkout.

Please allow up to 24 hours for the courier tracking status to become active after receiving the tracking details.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details, including:

• Recipient’s full name and complete address
• Correct PIN code and active mobile number
• Nearby landmark, where required

KAYO Luxury will not be responsible for delays, failed delivery or additional charges caused by incorrect or incomplete information.

Please contact us immediately if you notice an error. Address changes cannot be guaranteed after dispatch.

Delivery Attempts & Refused Orders

Our delivery partner may contact you before delivery. Please keep your registered mobile number active.

If delivery fails because the customer is unavailable, cannot be contacted, refuses the parcel or provides an incorrect address, the package may be returned to us.

Additional reshipping charges may need to be paid by the customer.

Damaged or Tampered Package

Please inspect the outer packaging before accepting your order. If it appears visibly damaged, opened or tampered with, refuse delivery and contact KAYO Luxury immediately.

If you receive a damaged, defective or incorrect product, please:

1. Record a clear, continuous unboxing video.
2. Photograph the packaging, shipping label and product.
3. Contact us within 24 hours of delivery.

Claims without sufficient evidence may be difficult to verify. Do not use or alter the product, remove its tags or discard its original packaging during review.

Delivery Delays

Occasional delays may occur due to weather, transport disruptions, regional restrictions, courier issues, festivals or circumstances beyond our reasonable control.

KAYO Luxury will make every reasonable effort to assist you but cannot guarantee delivery on a specific date unless expressly confirmed in writing.

Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it.

Any cancellation, return or refund will be handled according to our applicable Cancellation and Return & Exchange Policies.