Privacy Policy

Who We Are

KAYO Luxury is a fashion and lifestyle venture offering distinctive, technology-led accessories and luxury handbags.

Website: https://kayoluxury.com/
Email: contact@kayoluxury.com

“KAYO Luxury,” “we,” “our” and “us” refer to the website operator. “You,” “your” and “customer” refer to visitors, registered users and purchasers.

Information We Collect

Personal information: Name, email, mobile or WhatsApp number, billing and shipping address, PIN code, city, state, country, username, password and form submissions.

Order information: Products viewed or purchased, order and transaction details, delivery information, coupons, refunds, returns and support communications.

Technical information: IP address, browser, device, operating system, referring page, pages viewed, session data, cookies, approximate IP-based location, performance and security logs.

Communications: Information shared through email, WhatsApp, calls, forms, reviews, comments, support requests or social media.

How We Collect Information

• Directly from you when you order, register, contact us or complete a form.
• Automatically through cookies, server logs and similar technologies.
• Through payment, delivery, analytics, anti-spam and website providers.
• From public sources or social platforms when you interact with our official pages.
• When another person provides your delivery details for an order or gift.

How We Use Information

• Create and manage accounts, carts and wishlists.
• Process payments, orders, delivery, returns, exchanges and refunds.
• Send confirmations, invoices, tracking and security messages.
• Provide support and respond to enquiries or complaints.
• Improve products, services, website experience and performance.
• Detect spam, fraud, misuse and security threats.
• Send marketing where you consent or where otherwise permitted.
• Meet legal, tax, accounting and consumer-protection obligations.

We aim to use only the information reasonably necessary for these purposes.

Consent & Marketing

Where consent is required, we seek it through a clear affirmative action. You may unsubscribe through an email link or ask us to stop WhatsApp or promotional messages by replying “STOP” or contacting us.

Opting out does not prevent essential order, payment, delivery, return, account-security or support messages. Withdrawal does not affect processing completed lawfully before withdrawal.

Comments & Reviews

When visitors leave comments or product reviews, we may collect submitted form information, IP address and browser user-agent information for moderation, security and spam detection.

An anonymised email hash may be provided to Gravatar. See the Gravatar Privacy Policy. After approval, your submitted name and profile image may be publicly visible.

Media Uploads

If the website allows image uploads, avoid files containing embedded location information such as EXIF GPS data. Visitors may be able to download public images and extract embedded location information.

Cookies & Similar Technologies

We may use essential, preference, analytics and marketing cookies to operate and improve the website.

• Essential: Cart, checkout, login, security and preferences.
• Comments: May remember name, email and website for up to one year.
• Login: Temporary test cookies; login cookies may last two days, preferences one year and “Remember Me” approximately two weeks.
• Publishing: A post-ID cookie may expire after one day.
• Analytics and marketing: Where enabled, these help measure usage and campaigns.

You can manage non-essential cookies through cookie or browser settings. Blocking cookies may affect website functions.

Embedded Content

Pages may contain embedded videos, images, maps, social posts or articles. These services may collect information, use cookies, apply tracking and monitor interaction as though you visited their website directly.

Your use of embedded services is also governed by the relevant third party’s privacy policy.

Payments

Payments are processed by authorised banks or payment providers available at checkout under their own privacy practices.

We may receive transaction status, payment method, reference number, amount and refund status. We do not knowingly store complete card information, CVV, UPI PIN or online-banking passwords.

Who We Share Data With

We do not sell or rent personal information. Necessary information may be shared with:

• Payment gateways, banks and financial institutions
• Courier, logistics and delivery partners
• Hosting, WooCommerce and technical providers
• Email, SMS and WhatsApp providers
• Analytics, security, fraud-prevention and anti-spam services
• Professional advisers and authorities where legally required

Password-reset emails may include your IP address. Comments may be checked by automated spam detection.

Business Transfers

If KAYO Luxury undergoes a merger, acquisition, restructuring, financing, asset sale or business transfer, personal information may transfer as part of that transaction, subject to applicable law and confidentiality safeguards.

Data Retention

• Orders: As required by tax, accounting and consumer laws.
• Accounts: While active or until eligible deletion is requested.
• Comments: May be retained indefinitely with metadata.
• Support: As needed to resolve requests and maintain records.
• Marketing: Until you unsubscribe or the data is no longer required.
• Security logs: For a reasonable fraud and security investigation period.

Anonymised information may be retained for analytics or statistics.

Registered Users

We store information provided in registered-user profiles. Users may view, edit or delete eligible information, except usernames or records required for legal, security or administrative purposes.

Website administrators may access and edit account information to provide support, maintain the website, prevent misuse or fulfil legal obligations.

Your Privacy Rights

Subject to applicable law and identity verification, you may request access, correction, completion, updating or eligible deletion of information; withdraw consent; opt out of marketing; request an eligible data export; or raise a grievance.

Deletion does not apply where records must be retained for legal, tax, accounting, fraud-prevention, security, administrative or dispute-resolution purposes.

Contact contact@kayoluxury.com to exercise your rights.

Data Security

We use reasonable administrative, organisational and technical safeguards against unauthorised access, loss, misuse, alteration, disclosure, fraud and accidental destruction.

No internet or electronic-storage system is completely secure. Keep account credentials confidential and notify us if you suspect unauthorised access.

Data Breach Response

If we become aware of a personal-data breach, we may investigate it, take reasonable containment measures and notify affected individuals or relevant authorities where required by law.

Children’s Privacy

Our website and products are not intentionally directed at children under 18. We do not knowingly collect their information without appropriate parent or guardian consent.

Contact us if you believe a child has provided information without proper authorisation.

International Processing

Some hosting, analytics, payment or communication providers may process information outside India. We seek to use providers and safeguards consistent with applicable requirements.

Third-Party Links

Our website may link to third-party services. KAYO Luxury is not responsible for independently operated websites’ privacy practices, security or content. Review their policies before providing information.

Policy Updates

We may update this policy for changes in services, website practices, technology or legal obligations. Revisions will appear here with a new “Last Updated” date. Material changes may also be communicated through available channels.