Frequently Asked Questions

KAYO Luxury is a fashion and lifestyle venture offering distinctive, technology-led handbags and accessories. Every creation begins as a digital vision and is transformed through advanced manufacturing technology into a sculptural fashion statement.

KAYO Luxury is a venture by NAMOVIR3D, an established 3D-printing solutions company. Its experience in digital design and additive manufacturing enables KAYO to create unconventional silhouettes, architectural details and statement accessories.

KAYO products combine fashion, technology and art through sculptural forms, expressive colours, distinctive textures and digitally developed designs that stand apart from conventional handbags.

KAYO products are developed using digital design and advanced 3D-printing technology, allowing detailed textures and sculptural forms that may not be possible through conventional manufacturing.

Each product follows approved design and quality standards. Slight variations in colour, texture or finishing may occur because of material, manufacturing, photography, lighting or screens. Minor variations that do not affect intended use are not defects.

Availability varies by product and collection. The Ripple collection includes statement colours such as Silver, Gold and Copper. Check the product page for current availability.

Selected products are offered in Big and Small variants, and some combinations include both. Review the product dimensions before ordering because lifestyle images may not show exact scale.

Accessories vary by product and size. A Big bag may be for top-handle use without a sling, while selected Small bags may include one. Included accessories are stated on the product page.

We make reasonable efforts to display colours accurately, but slight differences can occur because of lighting, photography, device screens and display settings.

Dimensions, where available, appear on the individual product page. Please use the measurements rather than estimating size only from model or lifestyle photographs.

Guest checkout may be used where available. An account makes it easier to view order history, manage addresses and access account information.

You should receive an order confirmation through your registered email, mobile number or another available channel. It includes your Order ID, which should be kept for tracking and support.

Contact us immediately to request a product, colour, quantity, address or contact-detail change. Changes cannot be guaranteed after processing or dispatch.

A cancellation request may be accepted before processing or dispatch. After dispatch, cancellation may not be possible and the applicable return procedure may need to be followed.

An order may be cancelled because of unavailable stock, payment failure, incomplete information, an unserviceable PIN code, suspected fraud or a technical or pricing error. If we received payment, an applicable refund will be initiated.

Available online payment methods are displayed during checkout and may vary depending on the payment provider and your location.

Cash on Delivery may be offered for selected products, order values and serviceable PIN codes. Availability and any applicable charge will appear at checkout.

Payments are processed by authorised gateways or banking providers. KAYO Luxury does not knowingly store complete card details, CVV, UPI PIN or internet-banking passwords.

Wait a few minutes and check email, spam and My Account. If it is still missing, email us your name, registered number, amount, transaction reference and payment screenshot. Never share an OTP, CVV, UPI PIN or password.

Enter the code in the coupon field on the cart or checkout page and select “Apply Coupon.” The discount appears if the coupon is valid and all conditions are satisfied.

The coupon may be expired, at its usage limit, restricted to selected products or customers, require a minimum value, or not combine with another offer.

We currently deliver across India to serviceable PIN codes. International shipping is unavailable unless specifically stated on our website.

Orders are generally processed and dispatched within 1–3 business days. Sundays, public holidays and promotional periods may require additional time.

After dispatch, estimated delivery is 3–6 business days for metros, 5–8 business days for other locations and up to 10 business days for remote locations. These are estimates and may vary.

Applicable charges are shown before checkout. Free shipping applies only when specifically mentioned as part of an active offer.

Visit Track Order and enter your Order ID and billing email. Available tracking information may also be sent through email, mobile or WhatsApp after dispatch.

Your Order ID is in the confirmation email or message received after checkout. Enter the number on the tracking page without unnecessary spaces or symbols.

Check the Track Order page. If the estimated period has passed, contact us with your Order ID and registered mobile number so we can check the latest courier update.

An incomplete or incorrect address may cause delay, failed delivery or return. Contact us immediately. Changes are not guaranteed after dispatch and reshipping charges may apply.

An eligible request must generally be submitted within 7 calendar days. The product must be unused, unworn and unaltered with tags, coverings, accessories and packaging. Requests are subject to inspection and approval.

Contact us within 24 hours with your Order ID, continuous unboxing video, packaging and shipping-label photographs and clear product images. Do not use the product, remove tags or discard packaging during review.

A preference-based return may be accepted only after approval and all eligibility conditions are met. Reverse-shipping or other applicable charges may be deducted.

Used, worn, altered, customer-damaged, incomplete, personalised, made-to-order, gift-card, clearance or unauthorised returns may be ineligible, except where a legal remedy applies.

After an eligible return is received, inspected and approved, the refund is generally initiated within 5–7 business days. Bank or payment-provider processing time may vary.

An approved COD refund may be made by bank transfer or another available method. Accurate bank information may be required; never share your OTP, UPI PIN or password.

Store it in its dust bag; avoid heat, direct sunlight, water, moisture, heavy loads, sharp objects and abrasive surfaces. Clean gently with a soft dry cloth and do not use harsh chemicals or solvents.

Unless specifically stated on the product page, KAYO handbags should not be treated as waterproof. Protect them from rain, spills and prolonged moisture.

Do not machine wash, soak or submerge the product. For routine care, use a clean, soft, dry cloth and contact KAYO Luxury before applying any cleaner.

Email contact@kayoluxury.com. For order-related help, include your Order ID and registered mobile number.

We make every reasonable effort to respond promptly during business days. Weekends, public holidays, promotions and high-volume launches may require additional time.